At Town Hall Supermarket, your privacy matters to us. This Privacy Policy explains how we collect, use, and protect your information when you use our mobile application or website.
1. Information We Collect
We may collect the following types of information when you use our app:
- Personal Information: Name, email address, phone number, and delivery address when you register or place an order.
- Transaction Information: Details of products purchased, order history, and payment method type (we do not store full card details).
- Device Information: Device type, operating system version, and app version for troubleshooting and improving performance.
- Location Information: Approximate location to determine your delivery area, only when you grant permission.
- Usage Data: Pages visited, time spent, and interactions within the app to help us improve your experience.
2. How We Use Your Information
We use the information we collect to:
- Process and deliver your orders accurately and on time.
- Send order confirmations, delivery updates, and support messages.
- Personalise your shopping experience and show relevant offers.
- Improve the functionality and performance of our app.
- Prevent fraudulent transactions and ensure account security.
- Comply with applicable legal obligations.
3. Sharing of Information
We do not sell or rent your personal information to third parties. We may share your information only in the following circumstances:
- Delivery Partners: Your name, phone number, and address are shared with our delivery team solely to fulfil your order.
- Payment Processors: Secure, encrypted payment information is shared with trusted payment gateways for transaction processing.
- Legal Requirements: We may disclose information if required by law or to protect the rights and safety of our users.
4. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. All data transmission is encrypted using HTTPS/SSL.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time by contacting us.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate or incomplete data.
- Request deletion of your personal data.
- Opt out of promotional communications at any time.
- Withdraw consent for location access via your device settings.
7. Cookies & Tracking
Our app and website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse usage patterns. You can control cookie settings through your browser or device settings.
8. Children's Privacy
Our services are not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will promptly delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically to stay informed.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to us:
